Patients are apparently less satisfied this compared to last year, by 2 percentage points, from 76% to 74%. Typical of the quality of reporting of our newspapers, no one bothered to ask what was the confidence levels of the data generated by the survey, and whether this difference was statistically significant. It apparently didn't matter to them, as long as a number could be reported. *sigh*.....
In truth, even at 74% satisfaction (or poor bottom place CGH at 66%), it is actually not too bad. Not that I am advocating complacency and suggesting that no improvement is required, but simply that patients and relatives are by and large, quite difficult to satisfy.
What is interesting, and also important to note, is that patient satisfaction does not seem to parallel the amount of investment the hospital put into developing technology, or providing services. I had a recent experience of relative who had been diagnosed with cancer, and I must say I was pretty peeved at the service she received. Yes, there was electronic medical records and transmissibility of information across hospitals, and all kinds of technology access etc, but the common touch that showed the doctor(s) actually cared for the patient was glaringly missing.
This I believe is something the hospitals need to pay special attention to. Increased technology, impressive glass and steel only increase health care costs. Overall patient satisfaction probably can only improved through proper staff training and change in mindsets of our healthcare givers. Let me say that by and large many of our healthcare givers are committed caring individuals.....otherwise the patient satisfaction cannot be 'so high'. But there is a distinct population of relatively inexperienced and poorly trained/motivated staff which drag everybody down. This is where the hospitals need to place their emphases on.
5 years ago